Privacy Policy

1. Introduction

Welcome to Amore Gelato Bangalore ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our inventory management system and WhatsApp Business services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Employee Information: Name, contact details, employee ID, bank account details, Aadhaar, PAN, date of birth, address, and employment records
• Outlet Manager Information: Name, email address, phone number, outlet details, and login credentials
• Business Information: GST details, business registration information, and outlet addresses
• Communication Data: WhatsApp messages, order notifications, and business communications

2.2 Automatically Collected Information

• Location Data: GPS coordinates for attendance verification
• Usage Data: Login times, IP addresses, browser type, and system activity logs
• Device Information: Device type, operating system, and unique device identifiers

3. How We Use Your Information

We use the collected information for the following purposes:

• Business Operations: Managing inventory, processing orders, tracking sales, and maintaining business records
• Employee Management: Processing attendance, managing leave requests, calculating salaries, and maintaining employee records
• Communication: Sending order notifications, leave approvals, and business updates via WhatsApp and email
• Security: Verifying user identity, preventing fraud, and ensuring system security
• Compliance: Meeting legal and regulatory requirements, including GST and tax obligations
• Service Improvement: Analyzing usage patterns to improve our services

4. WhatsApp Business Integration

We use WhatsApp Business API to communicate with employees and outlet managers. By using our services, you consent to receive:

• Order notifications and updates
• Leave request approvals and rejections
• Attendance reminders
• Important business announcements
• Stock alerts and inventory updates

Note: WhatsApp messages are processed through Meta's WhatsApp Business Platform. Please refer to WhatsApp's Privacy Policy for information about how Meta handles your data.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers (e.g., WhatsApp Business API, email services) who assist in our operations
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure HTTPS connections for all data transmission
• Password-protected user accounts with role-based access control
• Regular data backups and secure storage
• Encryption of sensitive data (passwords, tokens)
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Specific Retention Periods:

• Employee Records: Retained for 7 years after employment termination (as per Indian labor laws)
• Financial Records: Retained for 7 years (as per Income Tax Act)
• Attendance Records: Retained for 3 years
• Order Records: Retained for 5 years
• Temporary Files: Pan photos deleted after 14 days

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to processing of your personal information
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at: prabhanthllp@gmail.com

9. Cookies and Tracking

We use session cookies to:

• Maintain user login sessions
• Remember user preferences
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

10. Third-Party Services

Our services integrate with third-party platforms:

• WhatsApp Business API: WhatsApp Privacy Policy
• Gmail SMTP: Google Privacy Policy
• Cloudflare Tunnel: Cloudflare Privacy Policy

We are not responsible for the privacy practices of these third-party services.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending notifications via email or WhatsApp (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

15. Consent

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.